For high performance websites and applications requiring a dedicated solution.
Suitable for low medium traffic websites where you require complete (root) access to your server.
Value Web Hosting
Emergency Support Options
If you require emergency support with any of our products or services please see below for the appropriate reporting method.Emergency Support:
If you have an urgent network or data centre access request please call 1800 248 478 / (02) 4307 4220. This number is open 24/7 so please call and we will answer you promptly. For all non-urgent network issues please email [email protected], this email is checked regularly.Network Operations CentreCo-location and emergency network issues ONLY. Phone: 1800 248 478International: +61 2 8115 8850 E-Mail: [email protected] 24 Hours a day, 7 days a week. |
For more information on a NOC, check out our NOC page.
For non emergency related enquiries, acquire support from the appropriate section on our Contact page.
With the standard remote KVM, you are able to control the basic features of your server where you are able to access the console and take control with a Keyboard, Video and Mouse. This KVM is standard across our Linux and Windows Starter Dedicated Servers.
Our proKVM allows you to have complete control of your server and comes standard on our Windows and Linux Professional and Enterprise dedicated servers. This is most handy when SSH, VNC or Remote Desktop (RDP) stop responding and you need Out of Band management. This will also give you the ability to manage your server at the BIOS level and boot into your RAID controller if need be.