Your new mySAU Portal

Servers Australia believes that customer service is the key to maintaining long term happy customers, so we’re proud to announce your brand new, self-service Customer Portal (mySAU). mySAU allows our customers to manage all their services from a single online Control Panel as well as interact with our support, billing and sales teams. The mySAU Customer Portal also allows you to manage, view, download and pay invoices.

Features of your new mySAU Portal

Support Conversations

Offering a direct 24/7 technical support channel, conversations are replacing our email based ticket support, this enables us to serve you quicker and more efficiently.

Improved client security and identification
Clarity in communication channels
Improved efficiency in identifying Products / Services
Automated conversation linking
Conversations with our team 24/7 without providing any details about your service
Service ID’s and details automatically attached

Our goal is to continue to improve your interfaces with our team and through your feedback and feature requests, help you get quicker responses and more efficient resolution with less confusion.

Billing

We’ve aimed to improve control, simplify functionality and give greater flexibility for our clients with our new billing features.

Improved PayPal integration allows you to easily authenticate and pay for your service as well as providing recurring automated payments
Improved payment control with ability to add and remove Credit Cards
Easily change payment methods
Credit management allowing you to allocate credits applied to your account to which ever invoice you choose
Improved reporting functionality - View all your past Invoices and download a transaction history

Online Ordering

Ordering new products, upgrading and adding services like Management, Backups and Disaster Recovery will be easier than ever. Over the next 12 months we’ll be adding more Products and Services to our mySAU Portal ordering, starting with Domains and SSL’s, Managed Wordpress Hosting, Virtual VMWare Private Servers and True HA Cloud products.

Account Management

The tools you’ve been waiting for to help administer your account and make managing tasks like assigning users and user permissions to your account and adding and removing contacts. Managing the security and payment options and accessing API information.

Server Control Panel

We've introduced some great new features to help you manage your server and services.

View data usage by hour, day, month, year
View current network port usage for all services, including colocation
View the server console
Credit management allowing you to allocate credits applied to your account to which ever invoice you choose
Reboot, Shutdown, Turn On your Server, VPS, Cloud or other selected services
Access your Colocation information
Access your webhosting information and usage
Access the Remote IPMI system for dedicated servers, which allows you to re-install the operating system, view the bios and many other features